Creating Effective Learning Cultures - E-learning blog: Learning re-imagined

Creating Effective Learning Cultures - E-learning blog: Learning re-imagined

SkillSoft Customer Survey Finds Increasing Importance of Learning Solutions as a Strategic Business Tool

SkillSoft today announced the results of its sixth annual customer satisfaction survey, which was conducted in partnership with TNS, an independent research firm. SkillSoft’s 2011 Annual Customer Satisfaction Survey, tapped into SkillSoft’s customer base, which includes more than three thousand companies and 10 million users across the globe, for feedback regarding customer service, product quality, ease of doing business, product preference and intent to repurchase.

The survey found that 96 percent of customers surveyed feel that SkillSoft’s solutions will remain as important or become more important to their business over the next 12 months.

SkillSoft uses the feedback and data from the Customer Satisfaction Survey to continuously drive improvements across the organization. Coming off a year of strong momentum with key customers, SkillSoft received high levels of overall satisfaction scores, exceeding results from previous years. Key results from approximately 500 respondents across North America, Europe and Asia Pacific include:

• Overall satisfaction is up from previous years: 96 percent of customers indicated that they were satisfied with SkillSoft’s overall performance.  Satisfaction levels increased on all key measurements.
• Referral percentage remains high: 97 percent of customers are likely to recommend SkillSoft to a friend or colleague.
• Product quality continues to impress customers: 98 percent of customers responded favorably on SkillSoft’s product quality.

Keep Your CompTIA Certifications Up-To-Date

CompTIA certifications have become a critical component of many corporate and government information technology and cyber security training and education programs, and once certification is earned it is important to maintain it through continuing education.

To help ensure renewal success, SkillSoft, an authorized CompTIA partner, and Tara Dean of CompTIA, will be hosting a complimentary webinar, “Meeting CompTIA Continuing Education Requirements with e-Learning.”The webinar, scheduled for Tuesday, March 13 at 11 a.m. EST, will review CompTIA's recertification requirements, including the CompTIA continuing education (CE) program. Participants will also learn how SkillSoft e-learning can provide an economical and effective way to keep the following certifications current and active:

• CompTIA A+
• Network+
• Security+
• CompTIA Advanced Security Practitioner (CASP)

Contact Information:
TRACK Learning Solution
Sharq, Ahmad Al Jabber Street Kuwait City, Kuwait
T: +965 223 22 591
F: +965 223 22 590
Website : www.trackls.com
Email: Consultant@trackls.com